General Information - Promotions Dixon (2023)

express gratitude

A confirmation is provided for each order. If you do not receive confirmation within 24 hours, please contact customer service. Please review the confirmation and contact customer service immediately if there is an error.

foil footprint

  • Heat stamping is not permanent and is not guaranteed to dry.
  • Foil print is not a match for PMS.

product safety

  • Products in this catalog have been certified non-toxic by ACMI (Association for Art and Creative Materials) and PMA (Pencil Manufacturers Association) and meet ASTM D-4236 standards.
  • Catalog products have been tested to comply with CA Prop 65 requirements and lead content levels.
  • Products in this catalog are made without latex, gluten products, corn products, wheat products, rice products, egg products and peanut products, but are not free from contamination after manufacture.

Product color and print

  • Dixon has tried to represent product colors in this catalog and on our website as accurately as possible. However, due to inaccurate color reproduction in print, on the Internet and on computer monitors, the actual color of the product may vary slightly. If product color clarification is required, please request a random sample.

return policy

  • Returns will not be accepted without prior approval.
  • All returns must have an RA (Return Authorization) number clearly marked on all packages.
  • All requests must be submitted within 30 days.

Repeat orders

  • Enter previous purchase order and/or invoice numbers.
  • All information including product description, product color and design description must be clearly stated in the new order, otherwise the factory is not responsible for any errors.
  • All repeat orders referencing orders older than 2 years will be subject to a new setup fee.

try

  • Free random samples are provided. Samples are sent by first class mail. If you would like us to send you samples by other means, please provide us with your tracking number.
  • Spec samples $30 (C) plus screen/matrix or other applicable fees.
  • Virtual samples are available for free on our website.

transport

  • FOB factory: Georgia
  • Canada shipping FOB Ontario
  • "Best Condition" unless otherwise noted (UPS or Truck)
  • Shipping weight is approximate. Dixon is not responsible for discrepancies between actual shipping costs and quoted estimates.
  • Once an order has been shipped, we are not responsible if the carrier does not deliver within the published time.

conditions

  • Advance payment is required for the first order.
  • Net 30 days after credit approval.
  • Accepts MasterCard, Visa, Discover and American Express.

internet side

  • Due to the dynamics of independent websites, we recommend viewing all product offers and prices on our websites: www.DixonPromo.com and www.DixonPromoCanada.com. Dixon is not responsible for inaccurate information on third party websites or search engines.

screen printing color

* The PMS colors listed are for reference only, we do not guarantee an exact match. Printing on a colored background often changes the color of the printout.

  • Sort person
  • dark greenSPM 350C*
  • RojoPremenstrual syndrome 186C*
  • Navy blueSPM 2748C*
  • Jade greenSPM 334C*
  • TalkSPM 877C*(pencils only)
  • blue - craftBlue Craft*
  • oroSPM 872C(pencils only)
  • blue greenSPM 323C*
  • blue - reflectionReflective blue*
  • grenadePremenstrual syndrome 222C*
  • Blanco
  • BrunSPM 469C*
  • orangeSPM 165C*
  • gulSPM 012C*
  • BurgundySPM 208C*
  • lillaSPM 2623C*
  • RosaSPM 210C*

Aluminum foil printing ink

*(Pencil only, cannot be combined with PMS)

Black, gunmetal, dark green, emerald green, gold, maroon, navy blue, orange, iridescent, red, royal blue, silver, white

pencil color

*(Approximate PMS colors of Promo Round, Promo Hexagon, Jumbo, Super Jumbo, Golf Ball and Carpenter Pencils)

  • Sort person
  • Naturewood grain- different colors
  • Blanco
  • Navy blueSPM 289C
  • orange - neonHexacromo Naranja C
  • gulSPM 123C
  • royal blueSPM 294C
  • RojoSPM 187C
  • Rosaneon
  • Cap VerdeSPM 3308C

*(approximate PMS color of economy round pencil)

  • RojoSPM 187C
  • blueSPM 3015C
  • lillaSPM 2603C
  • gulSPM 138C
  • Cap VerdeSPM 3288C
  • RosaSPM 210C
  • Blanco

default print position

Pencils are printed in the following standard print positions, unless specifically stated on the purchase order.

  • Cheap round and hexagonal pencils

    About 1/2 inch from ferrule/eraser

  • All other round and hexagonal pencils

    Approximately 1/4" from ferrule/eraser

  • carpenter pencil

    About 1/2 inch from the right edge

  • Box of colored pencils, highlighters, RediSharp® Plus

    print will be centered

proof

Evidence can be provided by email or fax upon request. A proof is an exact representation of the artwork that we will use to print your product. When proofreading, you are solely responsible for correct spelling, typographical style and all other aspects of your work.

Easy to order

To place an order, email promo@dixonusa.com, fax 866-223-4283. We do not accept phone orders.

standard production timecatalog number, unless otherwise stated)

  • US customers: Screen printing takes 5-7 business days
  • Foil prints always take the full 10 working days.
  • Canadian customers: 15 business days
  • Production times do not include the date we receive the order and begin upon credit and/or proof approval
  • For any product above catalog quantity, please contact customer service for production time.

2 day fast service(US customers only) (Item number 70100 Value Round only)

The following conditions must be met to guarantee production time:

  1. Orders and available illustrations must be received no later than 1 p.m. rice. it's T
  2. Black and white illustrations ready for camera or email (in appropriate format) are required.
  3. font size 8pt minimum type
  4. Prints up to 31⁄2" x 13⁄16"
  5. The order must specify2 day fast serviceand priced accordingly
  6. only the number of phone books
  7. Monochrome serigraphy. Stock in red, blue, green or black. No PMS matches
  8. Product and paper tests not available
  9. Grinding is not available
  10. Credit must be established and maintained in good standing. accept credit cards

Disclaimer

All company names, logos, service marks, or registered trademarks appearing in this catalog are the property of their respective owners and are used only for effect and to demonstrate print quality. They are not intended to be an express or implied endorsement of our products or services or that we have printed an order using such printing. By placing an order requesting us to reproduce a registered logo, service mark or trademark, you and/or your customer represent that they have the legal right to reproduce the logo, service mark or trademark and to hold us harmless and harmless in the event of any demand Take responsibility.

express gratitude

A confirmation is provided for each order. If you do not receive confirmation within 24 hours, please contact customer service. Please review the confirmation and contact customer service immediately if there is an error.

foil footprint

  • Heat stamping is not permanent and is not guaranteed to dry.
  • Foil print is not a match for PMS.

product safety

  • Products in this catalog have been certified non-toxic by ACMI (Association for Art and Creative Materials) and PMA (Pencil Manufacturers Association) and meet ASTM D-4236 standards.
  • Catalog products have been tested to comply with CA Prop 65 requirements and lead content levels.
  • Products in this catalog are made without latex, gluten products, corn products, wheat products, rice products, egg products and peanut products, but are not free from contamination after manufacture.

Product color and print

  • Dixon has tried to represent product colors in this catalog and on our website as accurately as possible. However, due to inaccurate color reproduction in print, on the Internet and on computer monitors, the actual color of the product may vary slightly. If product color clarification is required, please request a random sample.

return policy

  • Returns will not be accepted without prior approval.
  • All returns must have an RA (Return Authorization) number clearly marked on all packages.
  • All requests must be submitted within 30 days.

Repeat orders

  • Enter previous purchase order and/or invoice numbers.
  • All information including product description, product color and design description must be clearly stated in the new order, otherwise the factory is not responsible for any errors.
  • All repeat orders referencing orders older than 2 years will be subject to a new setup fee.

try

  • Free random samples are provided. Samples are sent by first class mail. If you would like us to send you samples by other means, please provide us with your tracking number.
  • Spec samples $30 (C) plus screen/matrix or other applicable fees.
  • Virtual samples are available for free on our website.

transport

  • Canada shipping FOB Ontario
  • "Best Condition" unless otherwise noted (UPS or Truck)
  • Shipping weight is approximate. Dixon is not responsible for discrepancies between actual shipping costs and quoted estimates.
  • Once an order has been shipped, we are not responsible if the carrier does not deliver within the published time.

conditions

  • Advance payment is required for the first order.
  • Net 30 days after credit approval.
  • Accepts MasterCard, Visa, Discover and American Express.

internet side

  • Due to the dynamics of independent websites, we recommend viewing all product offers and prices on our websites: www.DixonPromo.com and www.DixonPromoCanada.com. Dixon is not responsible for inaccurate information on third party websites or search engines.

screen printing color

  • The PMS colors listed are for reference only and we do not guarantee an exact match. Printing on a colored background often changes the color of the printout.
  • Sort person
  • dark greenSPM 350C*
  • RojoPremenstrual syndrome 186C*
  • Navy blueSPM 2748C*
  • Jade greenSPM 334C*
  • TalkSPM 877C*(pencils only)
  • blue - craftBlue Craft*
  • oroSPM 872C(pencils only)
  • blue greenSPM 323C*
  • blue - reflectionReflective blue*
  • grenadePremenstrual syndrome 222C*
  • Blanco
  • BrunSPM 469C*
  • orangeSPM 165C*
  • gulSPM 012C*
  • BurgundySPM 208C*
  • lillaSPM 2623C*
  • RosaSPM 210C*

Aluminum foil printing ink

*(Pencil only, cannot be combined with PMS)

Black, gunmetal, dark green, emerald green, gold, maroon, navy blue, orange, iridescent, red, royal blue, silver, white

pencil color

*(Approximate PMS colors of Promo Round, Promo Hexagon, Jumbo, Super Jumbo, Golf Ball and Carpenter Pencils)

  • Sort person
  • Naturewood grain- different colors
  • Blanco
  • Navy blueSPM 289C
  • orange - neonHexacromo Naranja C
  • gulSPM 123C
  • royal blueSPM 294C
  • RojoSPM 187C
  • Rosaneon
  • Cap VerdeSPM 3308C

*(approximate PMS color of economy round pencil)

  • RojoSPM 187C
  • blueSPM 3015C
  • lillaSPM 2603C
  • gulSPM 138C
  • Cap VerdeSPM 3288C
  • RosaSPM 210C
  • Blanco

default print position

Pencils are printed in the following standard print positions, unless specifically stated on the purchase order.

  • Cheap round and hexagonal pencils

    About 1/2 inch from ferrule/eraser

  • All other round and hexagonal pencils

    Approximately 1/4" from ferrule/eraser

  • carpenter pencil

    About 1/2 inch from the right edge

  • Box of colored pencils, highlighters, RediSharp® Plus

    print will be centered

proof

Evidence can be provided by email or fax upon request. A proof is an exact representation of the artwork that we will use to print your product. When proofreading, you are solely responsible for correct spelling, typographical style and all other aspects of your work.

standard production time(catalogue numbers unless otherwise stated)

  • Canadian customers: 15 business days
  • Production times do not include the date we receive the order and begin upon credit and/or proof approval
  • For any product above catalog quantity, please contact customer service for production time.

Disclaimer

All company names, logos, service marks, or registered trademarks appearing in this catalog are the property of their respective owners and are used only for effect and to demonstrate print quality. They are not intended to be an express or implied endorsement of our products or services or that we have printed an order using such printing. By placing an order requesting us to reproduce a registered logo, service mark or trademark, you and/or your customer represent that they have the legal right to reproduce the logo, service mark or trademark and to hold us harmless and harmless in the event of any demand Take responsibility.

FAQs

Should a company try to delight the customer? ›

Customer delight can increase your sales and improve your brand reputation among current and potential customers. To keep customers loyal and coming back, you must create customer delight. Customer delight extends beyond customer satisfaction.

How important is customer service? ›

Customer service is important because it inspires customer loyalty and makes employees' jobs easier. This, in turn, helps businesses grow. By providing great customer service, organizations can recover customer acquisition costs, retain talent, and foster brand loyalty.

What would help you provide customer delight answer? ›

Understand customers

A thorough understanding of the customer base and what they expect when they use a product or service can improve the possibility of customer delight. To better understand customers, you might: Conduct surveys. Send out questionnaires.

What are the 3 key things you will do to ensure 100% customer delight? ›

23 Ways to Amaze and Delight Your Customers
  • Always Try to Do Better. ...
  • Anticipate Customer Needs. ...
  • Deliver Beyond Customer Expectations. ...
  • Be Consistent Across Channels. ...
  • Continually Ensure Your customers Value What You Offer. ...
  • Eliminate Dissatisfaction (So You Can Focus on Loyalty) ...
  • Empathize with Customers. ...
  • Empower Your Employees.

What are the 3 most important things in customer service? ›

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

What is the most important thing in customer service? ›

Clear Communication Skills

This may seem obvious, but you'd be surprised how many customers struggle to communicate with their customer service representative. In fact, 33% of clients say that efficiently answering questions is the most important skill that a customer service agent can have.

How can I provide excellent customer service? ›

11 ways to provide great customer service
  1. Be friendly. The most important rule in providing excellent customer service is to be friendly. ...
  2. Respond promptly. ...
  3. Know your product or service. ...
  4. Listen to your customers. ...
  5. Say thank you. ...
  6. Get to know your customers. ...
  7. Ask for feedback. ...
  8. Use the feedback you receive.
Mar 10, 2023

What is customer delight in simple words? ›

Customer Delight Definition

Customer delight is the process of exceeding a customer's expectations to create a positive experience with your product or brand. Delight is about providing a remarkable experience to users through focusing on their needs, interests, and wishes.

How do you answer good customer service examples? ›

Example answers

'For me, good customer service means constantly surprising the customer by exceeding their expectations. It means doing more than the bare minimum to keep the customer happy, and always being willing to go that extra mile to ensure their satisfaction.

What is most important for customer delight? ›

This basically means to achieve customer delight, you need to provide a remarkable experience by focusing on the users' needs, wants, interests and wishes. You need to make sure your consumers are happy and they stay that way after buying your product or service.

What are the top 3 most important elements of high customer satisfaction? ›

The three major factors that affect modern customer satisfaction can be categorized as customer perceived quality, value, and service. By harnessing these factors, you are able to provide positive, consistent customer experiences and create true customer loyalty.

How do you satisfy customer needs? ›

10 Ways to Meet and Satisfy Your Customer's Needs
  1. Understand Your Customer's Needs.
  2. Listen to their Feedback.
  3. Set Realistic Expectations.
  4. Pay Attention to Your Competitors.
  5. Be Consistent in Communicating with Your Customers.
  6. Take User Experience as a Priority 
  7. Foster Loyalty through Proactive Customer Relations.
Feb 18, 2023

How do you satisfy an unhappy customer? ›

Dealing With Unhappy Customers
  1. Step One: Adjust Your Mindset. ...
  2. Step Two: Listen Actively. ...
  3. Step Three: Repeat Their Concerns. ...
  4. Step Four: Be Empathic and Apologize. ...
  5. Step Five: Present a Solution. ...
  6. Step Six: Take Action and Follow Up. ...
  7. Step Seven: Use the Feedback.

What are the 3 A's in customer service? ›

A - Acknowledge that their concerns are valid. A - Align with the customer, agreeing that you would feel the same were you in their shoes. A - Assure the customer that you will be able to solve their problem to their satisfaction.

What are the 4 keys to great customer service? ›

There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.

What are the three C's of customer service? ›

The Three Cs of Customer Service course explores Caring, Co-operating and Communication, and how they can help deliver excellent customer service. It provides practical advice regarding these values and how to use them during customer interactions.

What are 5 qualities of a good customer service? ›

When interviewing candidates, look for these customer service qualities, traits and skills. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal.

What are your strengths in customer service? ›

As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Customer service is used in many jobs at every level. While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business.

What words describe great customer service? ›

5 Words that Describe the Best Customer Service
  • Empathy/Understanding. Empathy was mentioned by the greatest percentage of respondents. ...
  • Satisfaction. Satisfaction was the second most popular choice to describe great customer service. ...
  • Listen. ...
  • Patience. ...
  • Caring.
Dec 17, 2021

How would you handle an angry customer interview question answer? ›

Here are some steps you can follow to effectively resolve the problem:
  • Think carefully about the question. ...
  • Demonstrate your listening skills to the interviewer. ...
  • Display a calm and composed countenance. ...
  • Reiterate and confirm that you understand the question. ...
  • Draw from your past experience.
Mar 24, 2023

How would you describe your customer service skills answer? ›

My biggest strengths are empathy and great communication skills. I always actively listen to the customer and then talk him through how to solve his problem or what I'm doing to help him out. I try to put myself in the customer's shoes and make sure I can understand their needs best.

When should a company delight consumers? ›

Customer delight occurs when the client's expectations are exceeded. Expectations are surpassed when a customer is delighted, and the positive experience could help improve brand loyalty. Free surprise gifts with any purchase and birthday coupons are two examples of ways a company can achieve customer delight.

Who is responsible for delighting customers? ›

In a truly successful inbound organization, customer delight is everyone's responsibility — not just those people your customers may come into contact with after buying something from you.

What does it mean to delight customers? ›

Customer delight is surprising a customer by exceeding their expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth.

What does delighting an organization's customer mean? ›

What is customer delight? Source. Customer delight is defined as going above or beyond meeting customer expectations and providing a positive experience with your brand, products, or services. Delighting your customers is all about establishing an emotional bond between brand and buyer.

What are the three components of customer delight? ›

The Three Pillars of Customer Delight:
  • results.
  • quality.
  • reporting.
Mar 14, 2017

What happens if a customer is not satisfied? ›

If they were not satisfied with your product or service, what you can do is offer them a re-do or a replacement. If it was a service, assure them that you will be putting them in the hands of your best staff members, who will be doing their best to provide high-quality service.

What is the difference between customer service and customer delight? ›

Customer satisfaction is all about providing customers with the exact product or service they desire, which makes them quite happy. On the other hand, customer delight is going on top of customer satisfaction and doing something that the customers would not have thought of even in dreams.

What is the difference between serving customers and delighting customers? ›

Customers' perceptions of service are based on how the experience matches their expectations: Satisfactory service occurs when expectations are met. Delight occurs when service exceeds expectations.

What skills are required to delight a customer? ›

We'll examine ten of these customer satisfaction skills, and look at ways to develop or hone them.
  • Patience. Patience is arguably the most important customer satisfaction skills for any representative looking to succeed. ...
  • Organisation. ...
  • Speed. ...
  • Adaptability. ...
  • Knowledge of the product. ...
  • Ease of communication. ...
  • Empathy. ...
  • Attentiveness.
Dec 21, 2016

What is an example of delight? ›

Noun We watched the fireworks with delight. The kids screamed in delight as they chased one another around the park. To the delight of the children, there were enough cookies for everyone to have two. Some people seem to take great delight in hearing about the misfortunes of others.

How do you measure customer delight? ›

To calculate it, identify the number of churned customers divided by the total number of customers that you have. Customers churn when their experiences are no longer (or never were) delightful.

What is it called when you are good with customers? ›

Sociable. When interacting with customers, you can show you're sociable by using engaging, friendly language.

What is the role of customer delight manager? ›

Job Description

Enhance Customer Experience Via Delight Channels. Respond to customer queries in a timely and accurate way, via chat. Identify customer needs and help customers use specific features. Inform customers about new features and functionalities.

How do you build customer intimacy? ›

Four Steps to Developing Customer Intimacy
  1. Empower Your Team Members. Give your people the tools, training and resources needed to give the customer exactly what they need and want. ...
  2. Use Data Effectively. Learn as much as you can about your customers. ...
  3. Narrow Your Customer Focus. ...
  4. Explore Outside Partnerships.

References

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